general information & conditions of sale

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artwork

Files must be in vector format with all fonts converted to outlines, curves or paths. Bitmap files must be reviewed and approved by Art Department and may require an art charge. We accept the following formats: Adobe Illustrator CC, CorelDraw 13, and Photoshop CC (four color process only). Photocopies, faxed art, sketches, stationary, business cards, and other imprinted products are not considered sufficient print ready art, and may be subject to an art charge for recreation when possible. ETS reserves the right to reject any art that is not considered print ready. Art adjustments and recreations are charged at an hourly rate of $75.00(g), which are quoted before production begins. Art submission emails must specify distributor name and purchase order number. IF NOT SPECIFIED ON THE PURCHASE ORDER, ART SIZE AND PLACEMENT WILL BE AT THE DISCRETION OF THE ETS ART DEPARTMENT.

cancellations and changes

ETS Express™ reserves the right to commence production upon receipt of the order. Customer will be required to pay for all work completed at the time of cancellation. Any changes requested after artwork has been prepared for production may incur additional film and screen charges. All cancellations and changes to any pending order must be submitted in writing.

change of color

$20.00(g) per color. Must be in full case quantities.

claims

All claims for damage or shortages in shipments must be made within 10 days of receipt of the shipment. Otherwise, shipment is assumed to be received without damage and complete. Neither ETS nor Distributor assumes any liability for damage or shortages after this point. No returns are accepted without prior written consent of ETS. No product is accepted for return after being altered or otherwise used. ETS disclaims any responsibility for products after 30 days in buyer´s possession.

confirming orders

ETS Express™ will not be responsible for any duplicate shipments that occur if “confirming” does not appear on any follow-up or faxed orders.

product pricing, sample, and purchasing policy

ETS Express™ is now the exclusive provider of Contigo brand products for the promotional products industry. Because of the special arrangement between Ignite and ETS, there are special arrangements that may differ from regular ETS Product offerings.

freight equalization:

• freight equalization is not available for contigo items.

pricing:

• Special pricing agreements or arrangements (such as EQP, etc) will not be honored. All Contigo products will be sold at quantity pricing advertised.

re-selling:

• Contigo products are available for purchase and distribution for customer´s promotional use only.
• Items may be placed on your own company site for promotional bulk sales distribution. Sales on or through 3rd party sites such as eBay, Amazon, Craiglist, and others are prohibited.
• Products must be placed only in non-traditional retail stores, such as company stores, corporate gift shop, or other non-traditional retail location of the end user. Items may not be purchased and re-sold into traditional retailers such as Wal-Mart, Target, or other brick and mortar retail stores without the written approval of ETS Express™

samples:

• Subject to availability and are shipped within 1-3 business days. Contigo® samples are invoiced at EQP plus freight upon approved credit. Customer must provide UPS/Fedex shipper number for freight. PO or other written authorization of charges and freight must be submitted when requesting Contigo samples.
• Spec Samples: Regular Spec sample cost ($80g) plus EQP Contigo Unit cost.
• Setup Charges waived if exact item and logo is used for order from Spec Sample Order.

Contigo pre-production samples:

• Pre-production proofs are available at $40.00(g) per color plus normal screen charges, plus item unit cost. Pre-production fee is waived ($40g) on orders of 576 pieces or more, however item unit cost will still apply. Changes in pre-production proof will result in additional screen charges. Orders canceled after submission of proof will be invoiced for pre-production proof, screen charges and any other applicable charges.

self promotions:

• Self Promo Pricing will be billed at EQP net pricing, no setups. 24 piece minimum, case pack quantities.

distributor overrun

Upon request, overruns will be sent at cost of item plus freight.

dishwashing and microwave use

Hand washing is recommended for all of our products to promote the durability of the imprints. Dishwashing using commercial equipment (in restaurants, schools, etc.) is discouraged; the harsh detergents and extremely hot water will damage the decorations. Do not microwave any products containing metal, rubber or plastic; ceramics and glass items are generally safe for microwave unless otherwise noted on the product or related care information.

drop or split shipments

Drop or split shipments are billed at $8.00(g) per drop ship location after the first shipment. Drop ship addresses must be received a minimum of 2 working days prior to the scheduled ship date. DROP OR SPLIT SHIPMENTS MUST BE IN FULL CASE QUANTITIES. BROKEN CASES ARE BILLED AT $16.00(g). FREIGHT EQUALIZATION DOES NOT APPLY TO DROP SHIPMENTS.

e-proofs

Initial e-proof is sent at no charge. One complimentary change to the art is also honored at no charge. Subsequent changes will incur an additional charge of $20.00(g) per proof.

e24

Information regarding 24 hour rush service with our e24 program can be found here.

e48

Information regarding 48 hour rush service with our e48 program can be found here.

gift and mailer boxes

Gift and mailer boxes are available for most items. Allow additional production time of 1-3 days. Specify gift or mailer (3g). Note: pricing below refers to standard gift and mailer boxes only.

indemnity

When orders are manufactured to customer´s specifications, the customer shall hold ETS harmless from any liability for trademark, patent or copyright infringements, proprietary rights violations, invasion of privacy or other personal or intellectual property rights infringements or violations. All materials submitted by the customer for use by ETS to produce items ordered are considered by ETS to be in full compliance with all applicable laws in regards to trademark, service mark, copyright, patent, or similar protection, and the customer has all of the legal rights and authorizations to grant ETS a limited license for the express purpose of reproducing such materials on the products. It is the customer´s responsibility to provide appropriate legal lines to ETS for inclusion in the art.

less than minimum (ltm)

LTM orders must be at least half of the first column quantity of the pricing listed on www.etsexpress.com. Refer to the first quantity column for the item unit cost. A $60.00(g) LTM charge will be incurred in addition to normal screen charges.

master cartons [protective cartons]

Additional packaging is required for any ceramic or glass orders shipping via parcel service carriers (UPS, FedEx, DHL). See the product detail page for additional charges.

nature of ceramics and glassware

Due to the inherent nature of ceramics and the properties of glassware produced by foreign and domestic manufacturers, there may be slight imperfections and irregularities which should not be perceived as defective. Variations in materials, firing temperatures and color pigments may result in variations in glaze and imprint colors. Ounces, sizes, and measurements are approximate and may vary from batch to batch, and within each batch. These variations are within industry standard and therefore must be considered acceptable.

non-imprinted merchandise

Catalog end quantity price (c) less $0.40 (c). Must be in case quantities. (Contigo items are excluded.)

ordering

To ensure that your order will be processed as quickly as possible and to ensure that all ship dates will be met, please be specific on your purchase orders. Please type or print legibly our item number, quantity, imprint color(s) and location, complete shipping information, and any other information relative to your order. ETS Express™ will not be responsible for any misinterpretation of copy layout on handwritten orders or layouts. Unless otherwise specified, ETS Express™ reserves the right to select fonts and rearrange copy for best appearance or to meet product limitations. It is important that a ship date be included to expedite your order. ETS Express™ will only be responsible for meeting ship dates and cannot guarantee in-hands or special event dates due to carrier delays. Please carefully proofread all artwork for accuracy as ETS Express™ will not be liable for errors in submitted artwork. On re-orders please include the previous invoice number as well as the month and year of the previous order. A brief description of the imprint is also helpful. Also specify if there will be color or copy changes. We cannot guarantee exact color matches on repeat orders due to reasons described in “Nature of Ceramics”.

over/underrun policy

To maintain quality control, we reserve the right to ship up to 5% over or under the quantity ordered and bill accordingly. This is the industry standard and must be considered fulfillment of the order. Orders requiring "no overruns" are subject to 5% underrun, and orders requiring "no underruns" are subject to an overrun of up to 5%. "Exact quantity" orders are available at an additional charge of $25.00(g).

patents, trademarks and copyrights

Many items shown in the catalog are the exclusive property of ETS Express™ or its affiliated companies and are protected under one or more U.S. federal laws against trademark, patent or copyright infringement. All other trademarks and copyrights are the property of their respective owners.

personalization

Personalization is not available.

precious metals

For 22k gold, microwave-safe gold or platinum imprint add $1.50(g) per side and $3.00(g) for wraparound. THIS IS IN ADDITION TO REGULAR COLOR CHARGES. ETS reserves the right to change precious metal imprint prices at any time according to the current market conditions. Precious metal inks require special care, and may wear off with dishwasher use. Precious metal ink is only available on glass and glossy finish ceramic items (not applicable on matte finish items). Precious metals (print or halo) require 10 day production after proof approval.

precious metal halos

22k gold, microwave safe gold, or platinum halo add $1.50(g) each. Precious metals (print or halo) require 10 day production after proof approval.

production time

Standard production time is 7-10 working days from receipt of order and camera-ready artwork by ETS after proof approval. Orders pending Pre-Production Proofs, artwork, credit approval, pre-payment, or special packaging may delay and extend ship date. Any changes to an order in progress and/or art revisions will delay production and ship dates. For 4CP, please see their respective page[s]. PLEASE ALLOW ADDITIONAL PRODUCTION AND SHIPPING TIME DURING THE PEAK MONTHS OF OCTOBER THROUGH DECEMBER, AS WELL AS CUSTOM ORDERS AND ORDERS REQUIRING SPECIAL PACKAGING. click here for full paper insert production timeline.

CPSIA, FDA, Cal Prop 65, Canada and International Product Safety Regulations; Product Testing

• Compliance with U.S. and Canada Regulations:

  Our products and inks are regularly tested to exceed all applicable U.S. federal and state, and Canadian regulations, laws and standards for drinkware products, including, but not limited to, those applicable to CPSIA, FDA, Cal Prop 65 and the Canadian Consumer Product Safety Act. Our products comply with all applicable safety regulations for drinkware sold in the U.S. and Canada, including those for lead, cadmium, phthalates, and BPA. Certain product and packaging labels/markings, such as those for country of origin, "BPA-Free", identification of the importer/manufacturer, and tracking labels are required by law. Exceptions cannot be made although every reasonable effort is made to minimize our company´s brand markings on products, packaging, and care sheets.

• Additional Testing; International Regulations:

  International product safety regulations have become very complex in recent years, especially for food-contact articles. As mentioned, and at great expense to ETS, we regularly test our products to verify compliance with applicable U.S. and Canadian product safety regulations for drinkware to meet the safety expectations of the vast majority of our domestic clients and their end-buyers. However, we do not include testing to meet the regulatory requirements of other countries outside the U.S. and Canada. If you are aware that an order may be shipped to a foreign country, please advise your Customer Service Representative.

• Additional Testing; Client’s Special Requirements:

  Some larger end-buyers have testing requirements that go beyond mandatory compliance, and if such testing (beyond what ETS already provides) is needed, then we will be happy to assist in having such testing performed.

• Additional Testing; Overseas Orders:

  On occasion, our customers may request orders to be decorated at our overseas factories. To ensure proper verification of compliance with these products, ETS recommends that these products are tested by one of our third-party testing labs in Asia.

• Costs for Additional Testing:

  ETS bears the costs of testing its products as part of its regular testing program, but for any of the Additional Testing described above, our customers will be responsible for any and all costs for samples, testing, shipping, and special handling expenses. A separate P.O. must be issued for these additional tests. ETS makes no warranties of any kind that our products will meet or “pass” international safety regulations or clients’ special testing requirements. Please allow at least 3 weeks for additional testing.

• Children’s Products:

  Always inform your ETS Customer Service Representative of your special testing needs. It is also important to advise us if an item is intended primarily for children, so we can properly advise you of appropriate products, compliance requirements, and special tracking labels as required under CPSIA.

registration tolerance

Tolerance on multi-color tight registration artwork is 1/16”. This tolerance is industry standard and must be considered acceptable.

rush service

paper insert tumblers and clearance items cannot be rushed

Print-ready art must be provided for all rush services. PURCHASE ORDER AND ARTWORK MUST BE RECEIVED BY 10:00 AM TO ENSURE SHIP DATE. RUSH SERVICES ARE NOT AVAILABLE FOR PAPER INSERT TUMBLERS, PATCHES, DOME STICKERS, AND 4 COLOR PROCESS ORDERS.

sample services

• random samples

  Subject to availability and are shipped within 1-3 business days at no charge. Contigo® samples are excluded, as they are billed at EQP price. Customer must provide UPS/Fedex shipper number for freight. Please provide a purchase order with a UPS/FedEx account number and preferred shipping method. Multiple sample requests may be subject to an additional charge.

• speculative samples

  $80.00(g) per color, up to 2 samples. Speculative samples may not be available in the peak months of October through December. Samples may vary slightly from entire production run.

• pre-production samples

  Pre-production proofs are available at $40.00(g) per color plus normal screen charges. (Contigo® - add item unit cost). Pre-production charge is waived on orders of 576 pieces or more (Contigo® - item unit cost will still apply). Changes in pre-production proof will result in additional screen charges. Orders canceled after submission of proof will be invoiced for pre-production proof, screen charges and any other applicable charges.

satin etch imprint

This imprint simulates an “etched” look and is considered a standard imprint color.

setup charges

spot color: $65.00(g) per color on initial order. Exact reorders of previous order will not incur new screen charges.

film/paper inserts: $80.00(g) and repeat setup $65.00(g)

full color printing (H4): click here for more info.

shipping

All shipments will be sent prepaid unless otherwise specified. Freight estimates given by ETS Express are not guaranteed and are subject to change without notice as rates can fluctuate. Master cartons to protect against breakage are used and billed at $7.00(g) per carton for all UPS, FEDEX, or any other air freight carrier shipments. Please state if you wish to use a specific carrier when ordering or ETS will select the most efficient house carrier. Title for goods passes to the buyer at F.O.B. point. All goods are shipped at the buyer´s risk and all claims must be made with the freight carrier, normally within 14 days of receipt of merchandise. We do not ensure on–time delivery or safe carriage of goods. Recourse rests exclusively with the transportation company. No adjustments will be given for any delayed or damaged shipments or for any other reason beyond ETS control. No C.O.D., Parcel Post, or Priority Mail shipments.

shipping locations - freight equalization

We are pleased to offer two state of the art production facilities and F.O.B. shipping points for most ETS Express™ orders; Oxnard, California and Concord, North Carolina. Orders will be produced, shipped, and freight billed from the respective F.O.B. point closest to the final shipping destination. ETS Express™ reserves the right to determine the best F.O.B. point for orders and is not able to split production between facilities based on multiple ship to destinations. In the event that an item or inventory is not available at the closer location to the final shipping point, ETS Express™ will offer a Freight Equalization program by pro-rating the freight as if it shipped from the closer production facility. (excludes shipments to Alaska, Hawaii, and all international). Ground shipping transit time will still apply from final production F.O.B. point, shipping on our account, all to one place, less than 1,008 pcs. Applies to standard production and rush orders. Shipment must be made using ETS Express´s shipper number, third party billing is excluded. International, air shipments or freight carriers not recognized by ETS Express™ as a part of this program are excluded. Drop shipments and special packaging are excluded. NOT OFFERED WITH CONTIGO, OR CLOSEOUT ITEMS.

terms

Net 30 on approved credit. Interest charges will be assessed on all past due balances. For your convenience, we accept Visa, Mastercard and American Express. If payment by credit card: due to the custom-made nature of our products, we may charge your credit card for the order (in whole or in part) before production and shipping of your order.

warranty

ETS warrants its products for satisfactory workmanship and material with the exceptions described in "Nature of Ceramics & Glass" section above. Defective merchandise will be replaced, but OUR LIABILITY IS LIMITED TO THE INVOICE COST OF THE ITEM. NO OTHER WARRANTIES ARE PROVIDED.

FOR ANY GLASS OR CERAMIC ITEM NOT ILLUSTRATED IN THIS CATALOG, CONTACT ETS EXPRESS™ FOR AVAILABILITY.